At The Gentlemen’s Loft, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policies below:
Return Eligibility
- Items must be returned within 30 days of receipt.
- Items must be unused, unworn, and in their original packaging with all tags attached.
Non-Returnable Items:
- Gift cards
- Sale items
- Personalized or custom-made products
Return Process:
- Contact our customer service team at [email@example.com] to initiate a return.
- You will receive a return authorization and instructions on how to send your item back.
- Pack the item securely and include the return authorization in the package.
- Ship the item using a trackable shipping method.
Refunds:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days to the original method of payment.
- Shipping costs are non-refundable.
Exchanges:
- We only replace items if they are defective or damaged. If you need an exchange, please contact us at [email@example.com].
For further assistance, please contact our customer service team.